Welcome to Pippa & Pluk.

These Terms & Conditions outline the rules and guidelines for using our website and purchasing from our store.

By accessing our website or placing an order, you agree to be bound by the terms below.

1. General Information

This website is operated by Pippa & Pluk. Throughout the site, the terms “we”, “us”, and “our” refer to Pippa & Pluk.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Updates will be posted on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

2. Online Store Terms

By placing an order with Pippa & Pluk, you confirm that:

• You are at least 18 years of age
• All information provided is accurate and complete
• You will not use our products for any unlawful purpose

We reserve the right to refuse or cancel orders at our discretion.

3. Product Information

We take care to present our products as accurately as possible. However:

• Colours may vary slightly depending on screen settings
• Natural fibres and materials may differ slightly in texture or tone
• Measurements are approximate

All products are subject to availability.

We reserve the right to limit quantities or discontinue products without notice.

4. Pricing & Payments

All prices are listed in AUD and include GST where applicable.

Prices may change at any time without notice.

We accept secure payments via:

• Shopify Payments
• PayPal
• Afterpay
• Major credit and debit cards

We do not store or access your payment information.

5. Shipping

We currently ship within Australia only.

National orders are sent via Australia Post with the following options available at checkout:

• Standard Shipping (2–4 business days)
• Express Shipping

Free Standard Shipping applies to orders over $200 AUD.

We also offer local cargo bike delivery within 6km of Carlton North:

• $8 flat rate
• Free on orders over $120
• Delivered Mondays & Thursdays

Delivery timeframes are estimates only and may vary due to postal delays, holidays, or location.

Tracking details are provided once your order has been dispatched.

For full details, please refer to our Shipping Policy.

6. Returns & Exchanges

Full-priced items may be returned within 14 days of receiving your order, provided they are:

• Unworn and unwashed
• Free from marks, stains, or odours
• In perfect, saleable condition
• With all original tags attached

Return postage is the responsibility of the customer unless the item is faulty.

Sale items, pacifiers, underwear, swimwear (if stocked), and gift cards are final sale unless faulty.

Refunds are issued to your original payment method once the return has been received and approved.

Exchanges follow the same conditions and availability.

For full details, please refer to our Returns, Exchanges & Refunds Policy.

7. Faulty Items

If you believe your item is faulty, please contact us within 7 days of delivery with photos and your order number.

We will assess the issue and provide a replacement or refund where required under Australian Consumer Law.

This does not cover damage caused by improper care, normal wear and tear, or misuse.

8. Gift Cards

Gift cards:

• Are non-refundable
• Cannot be redeemed for cash
• Do not expire unless required by law

9. Accuracy of Information

You agree to provide current, complete, and accurate purchase and shipping information.

We are not responsible for delays or lost parcels resulting from incorrect address details provided at checkout.

10. Third-Party Services

We use trusted third-party providers, including payment processors, email marketing platforms, analytics services, and other applications.

These providers operate under their own Terms & Conditions and Privacy Policies. Pippa & Pluk is not responsible for the practices of third-party services.

11. Intellectual Property

All content on this website — including text, imagery, branding, logos, and design — is the property of Pippa & Pluk and protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Pippa & Pluk is not liable for:

• Postal or carrier delays
• Incorrect address information provided by the customer
• Damage resulting from misuse or improper care
• Indirect, incidental, or consequential loss

Our total liability is limited to the purchase price of the item.

Nothing in these Terms excludes rights available under Australian Consumer Law.

13. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes will be handled in accordance with Australian Consumer Law.

14. Contact

For any questions regarding these Terms & Conditions, please contact:

Pippa & Pluk
hello@pippaandpluk.com