Privacy Policy

At Pippa & Pluk, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms below.

1. Personal Information We Collect

We collect personal information that you provide when you:

  • Place an order

  • Subscribe to our newsletter or SMS updates

  • Create an account or wishlist

  • Leave a product review

  • Contact us for support

  • Browse our website or interact with our social media

This may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order history

  • IP address and browser data

  • Wishlist and browsing behaviour

We only collect information necessary to provide our services and enhance your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Respond to inquiries and offer support

  • Provide personalised product recommendations

  • Improve and optimise our website

  • Send marketing updates (only if you have subscribed)

  • Prevent fraud and ensure security

We do not sell your data.

3. Payment Security

All payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal or Afterpay.

We do not store your credit card details.

4. Sharing Your Information

We work with carefully selected third-party service providers who help operate our business. These partners only receive the information necessary to perform their role and must handle your data securely.

This may include:

Klaviyo (Email & SMS Marketing)

If you subscribe to our newsletter, Klaviyo processes your name, email, purchase history and browsing behaviour to personalise communication. You can unsubscribe at any time.

Meta (Facebook & Instagram)

We use Meta pixel tracking to understand website interactions and show relevant advertising. Meta may receive anonymised browsing data. You can manage ad preferences in your Meta account settings.

Wishlist & Review Apps

Wishlist features and review tools may collect your email or browsing activity in order to save items or publish reviews.

Afterpay

If you select Afterpay at checkout, your payment and identification details are processed directly by Afterpay under their own Privacy Policy. We do not access or store this information.

Analytics Tools

We may use Google Analytics and Shopify’s analytics to understand how customers browse our website. This may include collecting your IP address, device information, and browsing activity.

Shipping Providers

Your address and contact details are shared with Australia Post to deliver your order.

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Remember your preferences

  • Enable features such as wishlists and saved carts

  • Understand how visitors use our website

  • Improve site performance

  • Provide personalised advertising on Meta and other platforms

You can disable cookies in your browser settings, though some features may not work correctly if disabled.

6. Marketing Communications

If you subscribe to our email or SMS list, we may send you product updates, promotions, and personalised recommendations through Klaviyo.

You can unsubscribe at any time by clicking the link in any email or contacting us.

7. Targeted Advertising

We may use information collected through cookies and analytics tools to deliver personalised ads on platforms such as Facebook and Instagram.

This information is never sold and is used solely to share relevant content and offers.

You can opt out of targeted advertising by:

  • Adjusting your social media privacy settings

  • Managing cookie preferences in your browser

8. Your Rights

You have the right to:

  • Request access to the personal information we hold

  • Correct or update your details

  • Request deletion of your data (unless required for legal or business purposes)

  • Withdraw consent for marketing communications

To make a request, please contact us at hello@pippaandpluk.com.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your order

  • Maintain accurate business and tax records

  • Comply with legal obligations

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date below.

Last updated: December 2025

11. Contact Us

If you have any questions about this policy or how we handle your information, please contact us:

Pippa & Pluk
Email: hello@pippaandpluk.com